Field service management (FSM) solution
We offer ready to use and highly customizable solution for automating the processes of managing mobile employees and related processes.
  • Telecommunication companies
    Internet in apartments, equipment maintenance in communication centers
  • The medicine
    Home doctors, ambulance
  • Property maintenance
    Plumbers, electricians, gas service repairmen, cleaners, gardeners, others
  • Others
    Freight forwarders, inspectors, security guards, linemen
Features:
• Assistance in the optimal distribution of tasks between employees
• Access to information about the current location of the executors and the status of their tasks, with the possibility of their redistribution
• Providing employees with the necessary information about tasks and related objects
• Interaction with external data sources for receiving and sending information about tasks and related information, employees, etc.
• Generating reports about employees, tasks, serviced objects, company performance
The solution includes:
• A web portal for employees responsible for managing tasks and monitoring the work of tasks executors
• A mobile application for executors
• A control panel to configure the system
• An integration layer for system interaction with external software
Functionality:
• Creating tasks in the system manually and automatically by importing from external software
• Distribution of tasks among executors manually and automatically
• Real-time monitoring of the executor's current tasks and location
• Tracking the status of tasks, checking work results of the executors
• Generating reports according to account's access rights and organizational structure
• Accessing to information about tasks and the necessary data about them, including data from external systems
• Getting the best routes for executors to arrive at serviced objects
• The ability to fill out the necessary data on the task during the execution, for example, attaching photographic materials, filling in the values of metering devices, violations, filling out a forms, etc.
• Using the application in offline mode
• Push notifications
• Notification of managers about disabling the GPS sensor on a mobile device of the executors
• Sending necessary data to external systems
• User administration and system configuration
Benefits
  • Decreasing time for distribution of tasks among executors
  • Increasing the number of executed tasks
  • Providing real-time access to data on the current status of tasks and related data from external systems (if any)
Do you have questions or want to order a service?
Contact us and we will be happy to assist you.
+7 916 828 52 42 ds@techpl.net Send a request
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